Delivery Policy

  • All orders will be delivered as soon as ready by our delivery team, using the fastest available and appropriate form of transportation. Motorcycle, cycles, refrigerated van or any other available and appropriate vehicle in the surrounding areas. All item will be packed and transported in controlled temperature bags to guarantee the best temperatures, flavors and the client satisfaction till arrival to informed location
  • We only deliver in Dubai, please inform your exact address (Makani Number, area, street, building, Floor, house/apartment number and any other relevant information) for precise and fast delivery rates. All programmed future, deliveries please specify exact location, date and hour of desired delivery
  • All online orders will be delivered in a maximum time of 75 minutes counting from the time the order was placed online and the payment confirmed by credit card through secured gateway online
  • Aed. 5 Delivery charge will apply for all online delivery orders

Refund Policy

  • Chez Sushi guarantees the best products and a total satisfaction of our clients. All our products are for immediate consumption, in case for whatever reasons you are not 100% satisfied with our dishes or notice any missing items please inform immediately our delivery team during the delivery process and before they leave and we will replace or complete any missing items of your order without any extra delivery charges or if you wish we can proceed a total refund of your order and delivery charges through the same form of payment. Please be informed that all refunds will be made through the same payment solutions used initially online by the customer. Please allow from 10 up to 45 days for the refund transfer to be completed.
  • Kindly check your order with our delivery person, as all our products are for immediate consume we do not accept any complains after the delivery vehicle and personnel have left delivery location
  • Chez Sushi items are fresh products for immediate consumption and are not be stored or frozen for future consumption.

Cancellation Policy

All our online customers can cancel their online orders within 10 minutes from issuing the online payment through secure gateway: refund will be made back through the same payment method used initially by the customer. Please allow from 10 up to 45 days for the refund transfer to be completed.